Privacy Policy

Last updated: June 3, 2026

Introduction

PotionHub is a web app for soap and candle makers. This policy covers the PotionHub web app (app.potionhub.app) and the potionhub.app marketing website. It explains what we collect, why, and how we protect it.

Your Content

Your recipes, batches, inventory, and formulation data are stored securely in our cloud database (hosted on Neon) so we can provide the service and sync your work across your devices. This content is private to your account - we don't sell it, and we don't use it for advertising. We access it only when needed to operate, support, or secure the service, or when required by law.

Information We Collect

Account & Authentication

You sign in with Google through Neon Auth. We receive basic profile information from Google - your name, email address, and a unique account identifier - which we use to create and secure your account. We never see your Google password.

Payments

Subscription billing is handled by our payment processor, Stripe. When you start a trial or subscribe, Stripe collects and processes your payment details. We do not store your full card number; we keep only limited billing information (such as your customer and subscription IDs and subscription status) needed to manage your account.

Product & Website Analytics

We use PostHog (EU-hosted) for analytics on both the potionhub.app website and the app.potionhub.app web app. This collects pages and features visited, browser and device type, approximate location, and referral source. Once you sign in, this activity is associated with your account so we can understand how the product is used and improve it.

Email Sign-ups

If you opt in to email updates from one of our free tools, we collect your email address via Netlify Forms. This information is used only to send you product updates.

Cookies

The app uses essential cookies to keep you signed in and secure your session. PostHog may set analytics cookies on both the website and the app. We do not use advertising or third-party tracking cookies.

Third-Party Services

We use the following third-party services:

• Stripe - subscription payment processing
• Neon - cloud database hosting and authentication
• PostHog - product and website analytics (EU-hosted)
• Netlify - website and app hosting, and form handling

Data Control

Your data is yours. You can export or delete it at any time from within the app. If you'd like your account and associated data removed, or your email removed from our updates list, contact us and we'll handle it promptly.

Children's Privacy

PotionHub is not directed at children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

If we update this policy, the changes will be posted on this page with a revised date.

Contact

Questions about this policy? Send us an email.